Managed Services
IT equipment and infrastructure gives your staff the ability to connect and keep the business running, but it takes a lot of training, time and people to keep it all working at optimal levels. Imagine if you could cut your costs and resources by up to 40% and enhance the service levels to your staff at the same time…what would you do if you had more time to focus on your business?
Our focus is to keep your systems operational, available and secure, so you can focus on the every day demands of your business.
We’ll tailor our services to your business and your users, and we’ll keep in constant contact to make sure you’re receiving the service you need.
Infrastructure Support
The training and expertise required to keep your infrastructure running at optimal levels can be daunting, and when issues arise, you don’t want to rely on Google for the answers. The most important technologies require focus and attention. That’s why we employ technology specialists, provide them with the best possible tools, and have them ready to help when you need them most.
End User Support
Your team uses multiple devices to conduct business – smartphones, tablets, PCs, thin clients and printers – and if they stop functioning, your business suffers. An effective support solution ensures that your staff is supported no matter where they are, what device they are using or how complex their issue is. Quality of service is your number one requirement when caring for your end users.
Infrastructure Monitoring
For physical, virtual and cloud systems alike, IT monitoring is crucial for ensuring availability and providing efficient service. Whatever IT strategy your organisation adopts in pursuit of growth, being able to track the performance of your IT investments is an essential aspect of maintaining ‘business as usual’ and not an optional extra. Capture Issues before they become problem.
IT Asset Management
You’ve got a lot of IT equipment and software in your organization. Do you know where all of it is? Because it matters. Staff members move on and change roles, but the equipment they use must be consistently tracked and accounted for. Your assets have sensitive data on them. Lose track of your assets and you could be dealing with security breaches from the people that find them.
AltaCom Managed IT Offerings
Monitoring
We will monitor your Infrastructure, servers, network devices and virtual machines 24/7 and quickly notify you of any issues. Monitoring identifies hardware issues, software issues, required patches and updates and provides comprehensive management of your Infrastructure.
Technology Support
Inclusive of up to 40 hours of support each month, Managed Support gives you access to our highly-skilled team of technicians and engineers whenever you need them. Whether you’re looking for peace of mind with users, servers, workstations, or network devices – all can be covered.
Proactive Maintenance
Our highly experienced team of Support Technicians and Engineers ensure that your workstations, servers and virtual machines are kept up to date with the latest operating system patches and updates to keep them safe and running at optimal performance levels.
Business Support
Managed Support also keeps your line-of-business (LOB) applications up to date with any vendor-supplied updates and patches, helping to ensure that your users are always running the most up-to-date versions of your LOB applications.
Forward Thinking
Combining our expertise in technology with our deep understanding of your business needs, we will advise you how to cut costs, improve efficiency and increase productivity.
Fiscal Support
All Managed IT Support Solutions are covered under one fixed monthly rate to allow you to budget easily for your support needs. There are no hidden charges and guranteed no surprises.
What You Should Know
CompTIA
46% of organizations that adopt a managed services model have cut their annual IT expenditures by 25% or more.
Forrester
41% of companies say innovation is one of the key challenges they face in their outsourcing relationships.
Crowd Research Partners
While the time it takes to detect an attack varies from company to company, on average it takes over 200 days to detect a breach.
Continuum Partners
58 percent of SMBs say they test their disaster recovery plan just once a year or less, while 33 percent say they test infrequently or never at all.