Responsibilities

• Confer with clients to identify and document requirements

• Plan, set up and manage information technology systems including software, hardware and operation

• Troubleshoot technical issues

• Create and carry out the plans, policies and procedures for company’s information systems

• Design, develop and implement information systems business solutions

• Conduct business and technical studies

• Conducting regular reviews of systems and generating reports on efficiencies and improvement areas

• Assess physical and technical security risks to data, software and hardware

• Develop policies, procedures and contingency plans to minimize the effects of security breaches

• Develop and implement policies and procedures throughout the software development life cycle

• Structuring and prioritising business requirements and communicating plans with stakeholders for review and approval

Skills/Experience

• An in depth understanding of Active Directory Infrastructure, DNS, DHCP, IAS, Clustering services, Windows Security, deployment services, DFS and other Microsoft infrastructure services.
• A superior understanding of Windows Server 2003, 2008, 2012, VMware ESXi 5,5.5,6 and Hyper-V and be able to analyze and troubleshoot complex problems.
• Expert level knowledge of Exchange , Lync 2010, 2013 and BES systems.
• Experience with Sharepoint, Microsoft clusters, Citrix, web farms, ISA, TMG and other systems security products.
• Expert Level knowledge of Citrix XenAPP, Netscaler, XenMobile, Sharefile.
• Experience with managing and leading small technical team.
• Handle escalations and stays on top of day to day activities.
• Excellent technical design and documentation skills and be able to mentor other team members and help with the design and build of various solutions.
• A solid understanding of LAN and WAN networking
• A strong understanding of backup and recovery processes and Storage, SAN like NetAPP, EMC.
• Knowledge of systems security and best practices.
• A strong understanding of ITIL practices.
• Superior organization skills and a strong attention to detail.
• Excellent written and verbal communication skills, and ability to communicate complex ideas to a variety of audiences.
• Be effective at managing multiple projects/tasks of varying complexities, meeting deadlines and working well under pressure, along with proven analytical and creative problem-solving abilities.
• Excellent customer service skills and a strong ability to diffuse tense customer situations and project a positive, confident outlook.
• Able to participate in the on call rotation and after hours work as required.
• An understanding and experience setting up and utilizing disaster recovery solutions. SRM experience is an asset.
• Knowledge of Windows Azure and/or Cloud Computing is an asset.
• Project management experience and skills are an asset.
• SQL or Oracle knowledge and skills are an asset.
• Experience with Cisco and/or Brocade fiber switches is an asset Strong scripting skills are an asset.
• A solid understanding of UNIX and/or Linux system administration is an asset.