• 330, 5th Ave SW, Suite 1833
  • 8:00 - 17:00
  • info@altacom.ca
  • 855-744-5412
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Helpdesk Consultant

We are looking for Helpdesk Consultant for our Calgary office, who is enthusiastic about providing excellent on-site technical assistance to our clients! You will be expected to work with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner!

Department: Managed Services
Project Location(s): Calgary, AB, Canada
Education: IT Diploma

Responsibilities

  • Assisting senior consultants;
  • Creating reports & Gathering Data
  • Analyzing Data and understanding results
  • Arranging client coordination
  • Confer with clients to identify and document requirements
  • Help Senior Consultants Plan, set up and manage information technology systems including software, hardware and operation
  • Troubleshoot technical issues

Skills/Experience

  • 0+ years of experience in a help desk or desk side support role
  • Entrepreneurial Spirit is highly desirable
  • Experience supporting desktops, laptops, and workstation hardware in a corporate environment with Microsoft Office Suite and Windows Client and Server Operating Systems
  • Experience with IMAC requests (Incident, Move, Add, Change) and an ITSM Toolset
  • Experience troubleshooting Tier 1 issues
  • ITIL Certification and A+ certifications would be assets
  • Experience with ticketing system (ITSM) and enterprise mobility support (iOS / Android) would be assets
  • Must be able to communicate in Punjabi and Hindi. (You will be supporting small retail specialty store clients)

in a world of technology, people make the difference.

Apply Now