Overview

AltaCom Managed Services provides infrastructure support and monitoring for a number of clients. This position is to provide technical leadership and work with a team that provides support for our customer’s environments. As part of the AltaCom team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. AltaCom is an organization that encourages and supports ongoing training and development.

Job requirements

Languages

English

Education

Completion of a college program in computer science or equivalent in real-world experience

Experience

2 year to less than 3 years

Work setting: Startup company

Qualification required:

• An in depth understanding of Active Directory Infrastructure, DNS, DHCP, IAS, Clustering services, Windows Security, deployment services, DFS and other Microsoft infrastructure services.
• A superior understanding of Windows Server 2003, 2008, 2012, VMware ESXi 5,5.5,6 and Hyper-V and be able to analyze and troubleshoot complex problems.
• Expert level knowledge of Exchange , Lync 2010, 2013 and BES systems.
• Experience with Sharepoint, Microsoft clusters, Citrix, web farms, ISA, TMG and other systems security products.
• Expert Level knowledge of Citrix XenAPP, Netscaler, XenMobile, Sharefile.
• Experience with managing and leading small technical team.
• Hanlde escalations and stays on top of day to day activities.
• Excellent technical design and documentation skills and be able to mentor other team members and help with the design and build of various solutions.
• A solid understanding of LAN and WAN networking
• A strong understanding of backup and recovery processes and Storage, SAN like NetAPP, EMC.
• Knowledge of systems security and best practices.
• A strong understanding of ITIL practices.
• Superior organization skills and a strong attention to detail.
• Excellent written and verbal communication skills, and ability to communicate complex ideas to a variety of audiences.
• Be effective at managing multiple projects/tasks of varying complexities, meeting deadlines and working well under pressure, along with proven analytical and creative problem-solving abilities.
• Excellent customer service skills and a strong ability to diffuse tense customer situations and project a positive, confident outlook.
• Able to participate in the on call rotation and after hours work as required.
• An understanding and experience setting up and utilizing disaster recovery solutions. SRM experience is an asset.
• Knowledge of Windows Azure and/or Cloud Computing is an asset.
• Project management experience and skills are an asset.
• SQL or Oracle knowledge and skills are an asset.
• Experience with Cisco and/or Brocade fiber switches is an asset Strong scripting skills are an asset.
• A solid understanding of UNIX and/or Linux system administration is an asset.

Experience

• Confer with clients to identify and document requirements

• Plan, set up and manage information technology systems including software, hardware and operation

• Troubleshoot technical issues

• Create and carry out the plans, policies and procedures for company’s information systems

• Design, develop and implement information systems business solutions

• Conduct business and technical studies

• Conducting regular reviews of systems and generating reports on efficiencies and improvement areas

• Assess physical and technical security risks to data, software and hardware

• Develop policies, procedures and contingency plans to minimize the effects of security breaches

• Develop and implement policies and procedures throughout the software development life cycle

• Structuring and prioritising business requirements and communicating plans with stakeholders for review and approval

How to Apply

Send us your resume and cover letter to jobs@altacom.ca.

Overview

We are looking for Helpdesk Consultant for our Calgary office, who is enthusiastic about providing excellent on-site technical assistance to our clients! You will be expected to work with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner!

Qualifications

• 0+ years of experience in a help desk or desk side support role
• Entrepreneurial Spirit is highly desirable
• Experience supporting desktops, laptops, and workstation hardware in a corporate environment with Microsoft Office Suite and Windows Client and Server Operating Systems
• Experience with IMAC requests (Incident, Move, Add, Change) and an ITSM Toolset
• Experience troubleshooting Tier 1 issues
• ITIL Certification and A+ certifications would be assets
• Experience with ticketing system (ITSM) and enterprise mobility support (iOS / Android) would be assets
• Must be able to communicate in Punjabi and Hindi. (You will be supporting small retail specialty store clients)

How to Apply

Send us your resume and cover letter to jobs@altacom.ca.